terms and conditions

FULL TERMS AND CONDITIONS FOR THE SUPPLY AND INSTALLATION OF SOLARVAULT EQUIPMENT

Solarvault Ltd
Registered Company Number: 13526479
Website: https://www.solarvault.uk/

1. Introduction

1.1. This agreement shall govern the provision and installation of solar panels and other Solarvault equipment.

1.2. No agreement will be formed between either party until both parties have confirmed acceptance of the charges and the full Solarvault terms and conditions, which can be found at https://www.solarvault.uk/.

1.3. Solarvault Ltd is registered under company number 13526479. Further details are available through Companies House.

2. General Terms

2.1. Entire Agreement

This agreement and the terms and conditions shall form the entire agreement between us and contain all agreed representations, warranties and undertakings and supersede any previous agreement, representation or understanding between us.

Each party acknowledges that by entering into this agreement it has not relied upon any oral or written statements, collateral or other warranties, assurances, representations or undertakings that were made by, or on behalf of, the other party at any time before its agreement, other than those set out in this agreement.

2.2. Notices to the Customer

Notices to The Customer under this agreement will be sent by post or by hand to the billing address The Customer has provided to us, or, in the case of email, to the last known email address that The Customer has provided.

We will treat such notices as having been received 2 working days after we have sent them to The Customer, unless we receive evidence to the contrary.

2.3. Notices of Termination

Notices of termination of The Customer’s existing contract with us should be emailed to mail@solarvault.uk, or sent by post to:

Solarvault
Whitewall Centre
Whitewall Road
Strood
Kent
ME2 4DZ

If sending notice via post, please allow at least two weeks for notice to be received by us.

2.4. Assignment and Transfer

We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover the charges) or obligations under this agreement without The Customer’s consent, but this will not affect The Customer’s rights under the agreement.

The Customer may not transfer the agreement or any rights under it without obtaining prior written consent from Solarvault.

2.5. Severability

If any provision of this agreement is found by a Court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect any of the other provisions of this agreement, which shall remain in full force.

2.6. Dispute Resolution

Each party shall take reasonable steps to resolve any disputes.

If the parties are not able to agree a resolution or there is a failure to implement the resolution correctly, either party may pursue any remedies that it may have under this agreement or at law.

This agreement shall apply during the dispute resolution process.

2.7. Third-Party Rights

A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of this agreement.

2.8. Relationship Between the Parties

Nothing in this agreement is intended to, or shall, operate to create a partnership between the parties, or to authorise either party to act as agent for the other.

Neither party shall have authority to act in the name or on behalf of, or otherwise bind, the other in any way, or to hold itself out in its advertising or otherwise in any manner that would indicate or imply any such relationship with the other.

2.9. Governing Law and Jurisdiction

This agreement (and all contractual and non-contractual matters arising in relation to it) will be governed by and read in accordance with the laws of England, and subject to the jurisdiction of the courts of England and Wales.

2.10. Confidentiality and Disclosure of Information

All information in this Agreement is confidential and, other than as provided for herein, no party shall disclose the confidential information, except to affiliates, employees, agents or professional advisors who need to know it and who have agreed in writing to keep it confidential.

The recipient of confidential information is also responsible for any non-compliance of its representatives with these confidentiality provisions.

The recipient may disclose confidential information when required by law, after giving reasonable notice to the disclosing person, if permitted by law.

We may:

a. Disclose any information relating to The Customer to allow us to perform our obligations under this agreement.

b. Share information about The Customer’s account and payment history with credit agencies.

c. Disclose information as we are required to do by law or to regulators from time to time.

d. Disclose information to third parties contracted by us to recover sums due to us under this agreement.

2.11. Failure or Delay in Enforcing Terms

If we do nothing, or delay taking action, when The Customer breaches the terms and conditions, we will still be entitled to take action at a later date if we choose to.

3. Data Protection

3.1. Solarvault Ltd fully complies with the Data Protection Act 2018 in respect of any personal data we receive through the supply of solar panels, Solarvault equipment and other services we provide to The Customer.

4. Protecting Our Staff from Third-Party Harassment

4.1. Our Commitment

In accordance with the Equality Act 2010, as amended by the Employment Rights Act 2025, and our commitment to providing a safe, respectful and inclusive working environment, Solarvault Ltd operates a strict zero-tolerance policy towards abuse, harassment, discrimination, intimidation or other unacceptable behaviour directed towards our employees by customers, clients, visitors, contractors, suppliers or any other third party.

We are committed to taking all reasonable steps to prevent harassment, including sexual harassment and harassment related to relevant protected characteristics under the Equality Act 2010. This includes identifying and assessing risks, implementing appropriate preventative measures, providing relevant training and taking appropriate action to address reported incidents and reduce the risk of recurrence.

4.2. Prohibited Behaviour

Prohibited behaviour includes, but is not limited to:

a. Physical assault or any form of unwanted physical contact.

b. Threatening behaviour, intimidation, bullying or abusive or harassing language.

c. Racism, sexism or other discriminatory conduct.

d. Sexual harassment, including unwanted physical, verbal or non-verbal conduct of a sexual nature.

e. Harassment related to a relevant protected characteristic under the Equality Act 2010, including unwanted conduct that has the purpose or effect of violating a person’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment.

f. Inappropriate, abusive or harassing communications, images or other conduct through digital channels or social media.

g. Failure or refusal to follow lawful staff instructions or relevant safety directives.

4.3. Actions We May Take

Where a customer, client, visitor, contractor, supplier or other third party engages in behaviour that violates this policy, Solarvault Ltd reserves the right to take appropriate and proportionate action to protect employees and prevent further incidents.

Depending on the circumstances, this may include, but is not limited to:

a. Refusal or discontinuation of a service, or cancellation of a transaction where legally and contractually permitted.

b. Asking the individual to leave our premises or the relevant worksite.

c. Restricting or withdrawing access to our premises, services or work locations, including imposing a ban where appropriate.

d. Reviewing or terminating relevant contractual or working arrangements, where appropriate and lawful.

e. Reporting the behaviour to the relevant law enforcement or regulatory authority where appropriate.

4.4. Reporting and Responding to Incidents

All reported incidents will be taken seriously, recorded and assessed, with appropriate action taken to address concerns and reduce the risk of recurrence.

Employees are encouraged to report any incidents of harassment, abuse, discrimination or threatening behaviour by third parties through the appropriate company reporting channels.

Such behaviour will not be dismissed as an acceptable part of an employee’s role.

End of Terms and Conditions

Effective Date: 26 October 2026
Last Updated: 26 October 2026